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Returns Policy

Refunds and Returns Policy

A 14 days return policy is offered to all orders.

To return your items send an email to with your name and details of the item you wish to return or exchange.

Item must be received by us within 14 days of contacting us.
Item must be in new condition and not used.
Refunds will be processed once your item has arrived.
Return postage cost is the customer’s responsibility.

If your item is damaged in transit or is not working, you must contact Norva Tools within 5 working days so we can immediately replace your item.

All items must be sent to:
Norva Tools Pty Ltd
56 Amberley Cres
Dandenong South Victoria 3175


Special order products are not covered by the 14 day returns policy. Items which need to be backordered from a supplier can not be returned for change of mind. This does not effect a customers right to return under consumer guarantees.