Privacy and Cookie Policy

We are committed to protecting your privacy. This policy describes how we will collect, handle and store your Personal Information for our internal business purposes. Personal Information includes information about an identified individual, or an individual who is reasonably identifiable.

Collection of Personal Information

We collect Personal Information to conduct our business, provide our services to you and to assist you with any enquiries. Through your interactions with us, we may collect your Personal Information to help us assist you. We may collect the following types of Personal Information: full name, residential and postal address, email address, phone number, date of birth, and other data as specified to you in a communication or online form. Third parties engaged by us may also collect your Personal Information, for example, in relation to our online payment facility. Please refer to the third party’s privacy policy for information about their collection of Personal Information practices.

Use of Personal Information

We collect Personal Information so that we can respond to your query, process your order, send you updates regarding your order, distribute marketing information, deal with any returns of products, assess your complaints, and conduct our normal business practices.

Disclosure of Personal Information

We may disclose your Personal Information to third parties including our delivery partners, within our corporate group, in accordance with any legal or regulatory requirement, with our service providers (e.g. technology, marketing and others), where requested by you or to assist us in providing our services to you. We do not disclose your Personal Information overseas.

Storage of Personal Information

We store your Personal Information securely using both on-premises and cloud-based systems. We store your Personal Information for as long as is required, or as otherwise permitted by applicable laws and regulations.

Access and Correction of Personal Information

You can submit a written request to access or correct any Personal Information that we store about you. You will need to comply with our procedures in relation to verification and to expect a response within 5 business days.

Further Information

For further information about our privacy practices, please contact the Norva Tools by dialling 0397933558 or writing to info@norvatools.com.au.