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CUSTOMER SERVICE

Delivery Information

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All orders will be posted in approximately 2-7 business days except for any orders that include Special Order items, please allow longer for some regional towns. A shipping confirmation email will be sent to you as soon as your order leaves our warehouse. For delivery to Queensland, Western Australia and Northern Territory states please allow an extra 3-5 days. Postage times to remote and Island locations within Australia may take longer.

To ensure your item arrives safely, we use Australia post eparcel and Australia post express satchels which have tracking or a reference number.

Norva Tools Pty Ltd is not responsible for any goods sent to an incorrect address, please make sure your delivery address is correct.

We use Australia Post for most orders. Orders over 30kg, are sent via Direct Freight. 30kg orders and over, cannot be delivered to a PO Box.

Pick up is available from Monday to Friday, 9am – 3pm (except public holidays)